Frequently Asked Questions

I have the Valpar and I can't get it to work. Can you help me?

Of Course! Just call customer service at 1-800-528-7070. One of our service reps will help determine which of the more than 3 dozen "Valpars" you have and then work through to a solution with you.

Does Valpar offer customer support?

We offer free support for a variety of questions, such as installation, software problems, and missing items. Just call 1-800-528-7070 between 6 am and 5 pm, Mountain Standard Time.

Does Valpar offer product training?

Valpar offers training for all of its products. Training is priced separately and there are a couple of options — on-site training and regularly scheduled training sessions in Milwaukee, WI. Please call 1-800-528-7070 for a training schedule or for more information about on-site training.

Who uses Valpar products?

We have over 8,000 customers in more than 25 countries. Our products are used by professionals in rehabilitation, education, workforce development, occupational therapy, physical therapy, and employee selection.

How long has Valpar been in business?

The company was formed in 1973 and started off building work samples. In 1983, we introduced the first integrated skills-assessment, database search, and report-writing software product, which we called MESA. Today, Valpar offers a full line of work samples and software for all types of skills assessment and career matching.

What about validity?

All Valpar products were developed using stringent standards. Most of our products are tied directly to the job analysis methodology described in the U.S. Department of Labor's Revised Handbook for Analyzing Jobs. As a result, each assessment product has a list of scaled work "factors" that clients demonstrate when they perform the exercise well enough. The lists of these work factors have been content-validated by experts in psychology, education, and vocational rehabilitation. We also make extensive use of MTM (Methods-Time Measurement) industrial engineering standards. Contact our Director of Tests and Assessments at 1-800-528-7070 for more information.

How can I get more information?

Call Valpar at 1-800-528-7070 between 6 am and 5 pm, Mountain Standard Time. You can also use our online form to make your request.


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